Privacy Policy

Welcome to Grow With Hope CIC ('we', 'our', 'us'). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website www.growwithhope.org.uk and use our services.

Information We Collect

We may collect and process personal information from you when you:

make a donation or commit to making a future donation;
purchase one of services including our workshops and a subscription to our ‘Mind Mentor’ app
enquire about the website, App, our services or Grow With Hope CIC;
request or share information through the Website or App;
register for any of our mailing lists; and/or
contact us through the Website, App, or any other channel.

This personal information may include but is not limited to the following information about you:

your name (including your first name(s) and surname);
your email address;
your address;
your phone number;
your bank details;
your date of birth
other details about you that you or others provide to us.

Other information we may collect may include:

- Usage Data: Information on how you use our website, products, and services.

- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

How We Use Your Information

Almost all of the information we collect about you comes directly from you. This means that you are able to determine what we do with your data from the very start. We may use third-party companies to collect and process personal data on our behalf. Third party companies only provide us with your data if you have given them permission to do so. Otherwise, your information is anonymised before it is passed to us.

We use your information to:

- Provide, operate, and maintain our website and services.

- Improve, personalise, and expand our website and services.

- Understand and analyse how you use our website and services.

- Communicate with you, including customer service, updates, and marketing.

- Process your transactions and manage your orders.

- Comply with legal obligations.

Sharing Your Information

We do not sell or share your personal information with third parties except as explicitly outlined in this policy:

- Service Providers: We may share your information with our trusted service providers who assist us in operating our website and providing our services.

- Legal Requirements: We may disclose your information where we are legally required to do so to comply with applicable laws, regulations, or to respond to lawful requests.

Security of Your Information

We use appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no data transmission over the internet or storage system is completely secure. If you have any concerns about the security of your information, please contact us.

Your Data Protection Rights

Depending on your location, you may have the following rights under Data Protection Law regarding your personal information:

- The right to access: You have the right to request us to give you copies of the personal information we have about you.

- The right to rectification: If the information we hold for you is incomplete or wrong, you have the right to request a correction.

- The right to erasure: Where we have no overruling legal basis or legitimate reason to carry on processing your personal information, you may ask that we delete your personal information.

- The right to restrict processing: You have the right to ask that we restrict the processing of your personal information, under certain conditions.

- The right to object to processing: You have the right to object to processing if we can process your information because the processing is part of our public tasks or is in our legitimate interests.

- The right to data portability: This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.

If you wish to exercise any of these rights, please contact us by emailing info@growwithhope.org.uk or writing to using the address at the bottom of this policy.

Lawful basis to process data

The UK-GDPR and DPA 2018 require that we provide you with information about the lawful basis on which we process your personal data, and for what purpose(s).

The lawful basis for processing your personal data is contained within Article 6 of the UK-GDPR which states:

Processing shall be lawful only if and to the extent that at least one of the following applies:

The data subject has given consent to the processing of his or her personal data for one or more specific purposes;
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
Processing is necessary for compliance with a legal obligation to which the controller is subject;
Processing is necessary in order to protect the vital interests of the data subject or of another natural person;
Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. Where we use cookies for site security, or to ensure the proper functioning of the site (for example via the use of load-bearing cookies), we do not require your consent to the use of these cookies. We have a legitimate interest in their use and we process all data, as collected by those cookies, on that basis. Our Cookie Policy includes the latest information on what cookies are set on our website. The policy was updated in October 2024.

Data retention

We retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purpose of satisfying any legal, accounting, regulatory, disciplinary or reporting requirements.

Volunteers

Depending on your volunteer role, volunteers are likely to be asked to undergo a DBS check (previously CRB check), renewable every three years. The DBS check process is set out by the Disclosure and Barring Service, a government body. This process includes specifying what proof of ID and address information is required. Once a DBS check has been cleared and received, we shred and/or delete any personal information but keep the record that a DBS check was made.

Your volunteer application form is retained for the lifespan of your engagement within Grow With Hope CIC and for a period of one year thereafter or such longer period as is necessary for safeguarding, legal, contractual or insurance purposes or in case of a claim. Only nominated ‘volunteer coordinators’ within directly relevant services and our central administration will have access to the otherwise restricted files. We keep the personal information of those making unsuccessful applications for 1 year after the date of the application in case there are follow up queries about the process. After that we delete it unless the candidate requests that we keep their details for longer or we need to keep a note that an unsuccessful application was made.

Emergency contact information will be asked of you, should you be travelling as part of your volunteer work for Grow With Hope CIC or should you be working alone. For example, if you are travelling to a school to take part in one of our educational workshops. Such contact information is stored for an agreed period and then destroyed. We do not add emergency contact information to our contact database.

All volunteer data is held securely and can only be accessed by the relevant service team and (as necessary) IT support.

Our Supporters

We store information on our donor database. The secure database is only accessible by the fundraising team and (as necessary) IT support. At a base level, we aim to collect your name and address. This is because we cannot match past or future donation to the same person by name alone.

We also ask for email addresses because it’s a cost-effective way for us to keep in touch. We try to complement postal communication with email communication, but only if you have told us you’re happy for us to email you.

If you make a donation by credit/debit card, payment details are sent directly to 'Wix Payments', our payment processing partner. Once the card details are entered, we cannot see or retrieve the information and it is not held on our systems.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Effective Date' at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us at:

Grow With Hope CIC

Old Docks House, 90 Watery Lane, Preston, PR2 1AU

info@growwithhope.org.uk

07562 930046